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Return Policy and Order Cancellations
You may return any item within 14 days of receiving it (with the exception of special or custom orders—see below). You will receive a refund of the purchase price, minus shipping charges, in the same form of payment used to place your order.
If you wish to make a return or exchange, please visit My Account, email us at firstname.lastname@example.org or call us at 804-366-0990.
Special orders and custom orders cannot be returned unless they are damaged in transit.
We realize that the 14-day return window may not be feasible for gifts, and we will accept gift returns within a reasonable time frame.
If you return a gift, you may choose to receive a Dorothy Fagan Collection gift certificate or to have the buyer credited for the purchase price of the item.
If your package appears damaged, please call us at 804-366-0990 so we can arrange to have it picked up and inspected. Please retain all of the original packing materials.
We are unable to provide return shipping labels for Canadian customers. To make a return, please contact the studio at 804-366-0990 or email@example.com for return authorization and return address information. You will be responsible for creating and paying for the return shipping label.
You are responsible for shipping costs. We cannot provide refunds for shipping costs, nor can we cover the cost of returning an order.
However, if you are returning an item because it was defective or because it was not the correct item, we will pay the return shipping costs.
You can expect a refund 3–5 business days after we receive your return, provided it arrives undamaged. You will be credited for the price of the item minus shipping costs. Please note that we cannot provide refunds for items that have been damaged or altered.
You will receive your refund in the same form of payment used to place your order. If your return was a gift, you may choose to receive a Dorothy Fagan Collection gift certificate or to have the buyer credited for the purchase price of the item.
If you provided an email address when you ordered, we will notify you of the status of your return via email.
Any order—aside from special or custom orders—can be canceled before it is shipped. To cancel an order, please email us at firstname.lastname@example.org or call us at 804-366-0990. You will receive a refund within 3–5 business days in the same form of payment used to place your order.
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